Resources

Research

Read selected abstracts below. For more in depth information about any of these topics, please contact The Quadrillion.

Doctoral Thesis: Employee Engagement Model for the Multi-Family Housing IndustryDr. Debbie Phillips’ Ph.D. Dissertation which explores the relationship between employee engagement and resident satisfaction.
Workplace Safety
Integrating Self-managed Work TeamsThis abstract discusses the benefit of self-managed work teams on an organization’s productivity.
A Proposed Framework Ensuring Talent Management Strategies Effectively Support the Multi-Generational WorkforceThis abstract gives an in-depth overview of strategies organizations can utilize in today’s economy to attract and retain talent.

Presentations

Overview slides from some of our most popular presentations. For more in depth information about these topics, please contact The Quadrillion.

Articles

Leaders plant seeds of successAn article by Dr. Debbie Phillips which offers an overview of her observations on leadership. OC Atlanta Magazine, Issue 4-10

Tools

DiSC Profile - www.discprofile.com (Opens in current window)A personal assessment tool which is used to improve work productivity, teamwork and communication.
20 Commandments of Customer CarePractice these commandments on a daily basis to impact your bottom line and keep your customers coming back.
A Letter from Your CustomerA sample letter written from the customer’s point of view. Valuable insight into what they are thinking!
Self EvaluationTake a good look at your daily performance – how do you rate?

Key Takeaways

Key points from our recommended reading

Leading Change (Kotter):Just like any relationship, trust is the foundation on which friendship is built. Kotter really reinforces this aspect especially as it relates to building teams. "Trust is absent in many organizations. Teamwork on a guiding change coalition can be created in many different ways. But regardless of the process, one component necessary is trust."
Leadership Brand (Ulrich & Smallwood):More and more companies are being recognized by its leadership brand. Think Walmart, GE, Google, Coca-cola. The authors do an excellent job of building the case for increasing stakeholder value through establishing a recognizable and distinguishable brand. This is a great step-by-step guide for achieving a leadership brand that is sustainable.
Increasing the Odds for High Performance Teams (Leholm & Vlasin):This is a great compilation of successful case studies which outline steps that successful companies have taken to not only build successful teams but achieve higher than average market share.
The Art of Winning Commitment (Richards):Dick Richards provides insights from more than 20 leaders on ways that employees become loyal and more engaged due to enhanced leadership styles.
Primal Leadership (Goleman, Boyatzis & McKee):One of my all time favorite books! Every leader should have this book in his/her toolbox. These authors share in depth insights on how emotional intelligence is linked to organizational performance. For executives engaged in the daily battle of getting results, such a connection adds the "how & why" to the critical art of leadership.

The Quadrillion

Resources

Recommended Reading

Reading Lists

Generations in the Workplace

Leadership & Talent Management

Research

Presentations

Articles

Tools